FAQ

Your Questions Answered



WHY DO THE BURNERS ON MY GRILL DETERIORATE?


The burners we use are made out of stainless steel or cast iron. Over time, inferior metals used on cheaper burners cannot stand up to the moisture and sulfur released by the propane or natural gas of the grill.



WHAT IS A BTU RATING?


A British Thermal Unit - or BTU - is a flow measurement of gas showing the amount of heat energy needed to raise the temperature of one pound of water by one degree F. For example if you see a grill marked 35,000 BTU, this means that grill puts out 35,000 BTUs from all its main burners combined in one hour, or uses a little more than 2 pounds of propane an hour.


The BTU rating on a gas grill doesn't necessarily tell you how much heat it will produce, it does give you an idea how much fuel you'll be burning.



WHAT DOES GAS SMELL LIKE?


Most gas products are odorless. Propane and natural gas, those used with grills, have a sulfur smell. This allows you to smell a possible leak. Unusual odors from any gas appliance should be reported to your gas company immediately.



WHY IS VENTING REQUIRED?


Venting helps keep airflow moving in and around gas appliances. This helps eliminate gas build up if there is ever a leak. It also helps to keep the interior of your outdoor kitchen dry.



WHY ARE SOME UNITS VENTED AT THE TOP OF THE UNIT AND SOME AT THE BOTTOM?


Propane gas is heavier than the air we breathe and tends to settle toward the bottom of the outdoor kitchen. So, if you are using propane gas as your fuel type, you would need to vent as low as possible to the bottom of the unit. Natural gas is lighter than air and would tend to rise to the top of the unit. If you are using natural gas as your fuel type, you would need to vent the outdoor kitchen as close to the top as possible.



HOW DO I KEEP MY STAINLESS STEEL PRODUCTS LOOKING NEW?


First and foremost, you must always clean your stainless steel in the direction of the grain. If you look closely at the stainless steel finish, you will see the direction - normally from left to right. There are several products that will do the job just fine and can be found at your local retailer. Use one of these to clean your appliance about once a month. Remember to keep pool chemicals and other harsh products away from your stainless steel products.



Have a question that wasn't answered here? 

Email us and we'll be happy to help.